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Anonymized case · CONSUMER MULTINATIONAL · LATAM
Regional exceptions Control Tower: only what puts a committed date at risk reaches leadership.
- The challenge
- Leadership received hundreds of logistics alerts a day and could not tell which put a committed date at risk.
- The cell we designed
- A regional exceptions cell with planning, logistics and sales, and an outcome owner per country.
- What we built
- A Control Tower with agents that monitor every stage, prioritize by impact and propose actions.
- How it was adopted
- Daily review routines, champions per country and escalation of only what is critical.
- Status
- In production
Draft · to be confirmed with HUF
Five agreements to start the redesign.
- 01OutcomeThe priority process and its KPI
- 02SponsorA leader accountable for value, risk and adoption
- 03TeamBusiness, process, IT, data, HR and control
- 04TalentCritical capabilities and the 70/20/10 learning model
- 05GovernanceHuman decisions, guardrails and success metrics
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